Overall Experience Reviews For Sport Clips Haircuts of Strawbridge Marketplace

2 rating

Brought my teenage boys for haircuts today. This is a special event for us, as I have treated them with VIP service in the past and they actually got excited to get their hair cut. This is a win for me. Unfortunately, my experience was less than enjoyable. I was greeted by Christina without a smile and directed to sit. She asked me how I wanted my hair cut and then told me that based on the notes left by the previous stylist that it would make my hair look stupid. Even the stylist who was next to me noticed and offered to help interpret the notes. She was clearly bothered by something (maybe me?) and was unfriendly throughout the experience. I came in looking to reward myself and my boys with the VIP experience, but after about 5 minutes with Christina, it was clear she had no interest in providing an enjoyable experience, so I declined the VIP and was then questioned repeatedly why I didn't get it. I didnt want to make a scene so I politely declined again and let my boys go and they both came out with smiles and great looking cuts. To her credit, my haircut was good. Here's the thing. My 15 year old sat next to me and could also tell Christina was not a happy camper. When we left, he indicated that she cut his hair the last time and was unfriendly with him as well. Sadly, I wont be spending anymore money here. You have a stylist who has some issues and doesn't understand that she works in the service industry. Your company markets a certain experience and your folks need to live up to that expectation, regardless of their personal issues. Given my son's awareness of Christina from a past experience, this doesn't appear to be a one time deal. I hope Christina finds her joy. Life is so short. Back to our quest for a decent haircut place.

5 rating

Rachel cut my hair today and my wife gave it two thumbs up!

5 rating

Lola!!! Love her!! I'm always pleased with her service and all of the stylist there.

Rated 4.0 out of 5.0 based on 3 Client reviews

2
Rob C. | May 13, 2018 Overall Experience

"Brought my teenage boys for haircuts today. This is a special event for us, as I have treated them w"

5
Ed M. | February 19, 2018 Overall Experience

"Rachel cut my hair today and my wife gave it two thumbs up!"

5
Tim M | July 30, 2017 Overall Experience

"Lola!!! Love her!! I'm always pleased with her service and all of the stylist there. "